GROSSE DECEPTION AUCUN SERVICE CLIENT

In Februry 2020 I booked go and back flight brussels to Catania for mid March 2020. Due to the Corona virus outbreak in Italy the trade fair I was attending was cancelled. Mytrip, despite Alitalia (the airline I was to travel on) stating that they Do refund airport taxes, would not refund one cent. When I tried to change my ticket to Italy to a later date, Mytrip’s and the customers service refused to followed the rules of the customers service. The original airfare was AZ 151 and the flight cancelled 3 times because of the governement and the epedemic situation in Italy. MyTrip never communicate any changement of my travelling and Today I can not go their because of the virus and they don't want to realise a refund, they are not answering to any mails or phone calls. Mytrip is the worst online travel agency ever. I Will NEVER book through them again and I’ll really think twice about booking through a 3d party in future. This is an ********* company who *****s your money.

It is impossible to get any information like an email address or even office address for this business forget about finding a name for any of their employees if they have any, because the names that they gave to you on the phone are ****s. Once you research them (something I obviously should have done before swiping my credit card) you will find they hide all comments on their social media like Facebook so one cannot see or write what other consumers have said about them. Mytrip is not transparent and have no interest in customer service nor fair consumer practices. Their South African phone numbers redirects you to a call centre based in India or Africa (unfornutely they can not speak your languages) where the operators work off scripts. You are dealing with a ghost company. Once you give them your money it is guaranteed you will never see it despite the circumstances.