******IONARY business practice!

I just waited an hour to try and get someone to help me rebook my open ticket. The tickets were paid for in July and then Level 4 Lockdown imposed by the PRESIDENT, meant that I couldn't fly. When someone finally helped me they said I'd have to pay in on my ticket (not great but fine) and then PAY AN ADDITIONAL HANDLING FEE of R500. That means on top of the R1401 I've already paid you want me to pay AN ADDITIONAL R712 or you won't rebook my ticket at all. So either I pay or I loose what I have already paid for due to no fault of my own? Sounds pretty ******IONARY to me. Waited an another 2 hours to speak to a manager only to have them tell me to get stuffed.