DON’T TRUST MY TRIP – AT ALL!!! IT’S A ****!

DON’T TRUST MY TRIP – AT ALL!!! IT’S A ****! While booking a trip the website had an error saying that the payment had not been made. Really needing the flight, I did the search again, and even payed a higher amount for this flight that was accepted. IVE payed a fee called “cancelling protection”. Today I realize that two charges were made. I called the customer support and they did not want to help me in any way. They gave an email to complain *** I got this answer: We would like to help you with your question but unfortunately your query has not been registered. Called again the customer service to explain the situation AGAIN. They told me to change my flight to another destination even if I dint want to do it, after a few minutes they said it wasn’t possible anymore. I asked to speak with the supervisor: AVERY RUDE PERSON. After a few minutes he hung up the call. I believe customers cannot be harmed in this way, especially due to the malfunction of the website!