Do not use mytrips.com in South Africa. They are a ****.

Do not use this travel agency. We had to postpone our flights due to covid so our tickets were turned into "open tickets". When we wanted to rebook the following happened: it took two days to get through to a consultant (they are supposed to operate 24/7). I had to explain myself to 4 different consultants. I had to call the airline and request for the tickets to be open - mytrips should have done this. Once open, mytrips claims their systems is not working and have reported to IT so I must wait before I can rebook. I have waited over a week to rebook and flight tickets have gone up by R4000 since then. When I requested a refund they said they can't because it's "open tickets". This business is a **** that always has a different excuse for not helping you. Rather book directly from airline services instead of agencies that take their cut and never help you.