Cov19 ********

I would give it less than one star, but that's the lowest this rating system goes. Let's begin with the basics. I, as any other person does, searched for a flight to Los Angeles from Manila online and came across this despicable site. I liked the prices and bought a ticket. The flight was made for the next day.

Later that same day, I realized I couldn't travel to LA because of pending issues with the Philippine Immigration. I called them to cancel my flight and to ask about the refund policies. Before I called, I checked online to see if my ticket was refundable. The ticket was from Japan Airlines which did offer refunds on my ticket. I then checked the mytrip website again and read that all tickets are under the Airline's policies and thus the airline is the judge on who gets a refund or doesn't. My call began with the csr informing me of their false inability to grant me a refund. To this I responded by letting him know I had just been on the Japan Airlines site and of my knowledge of their refund policies. He agreed to grant me a refund. I then asked to call him back in a few minutes because of the call quality. He threatened me with a time limit placed on my ticket and gave me two hours to call back. I called back within 30 min, after having spoken to Japan Airlines. The second csr basically repeated the same things to me but she then added lies to my case by stating my ticket was in no way refundable and that the Airline was to blame. She then added that my time had also expired. In anger, I hung up. I called again and the csr said he'd look into it and make a decision. I then called the airline one last time and asked them to cancel the flight themselves because the agency planned on making it a no-show and thus deny me any means of getting a refund. The airline asked me to give a message to the agency asking them to contact the airline and facilitate the refund. I called the agency one last time and was met with indifference and arrogance at my request. They said they would do no such thing. Overall, it's clear these people have little sympathy for customers. They operate via gotogate in the USA, claim to be located in Europe but post jobs seeking candidates in India. It's shady to say the least. I spoke to no one having any other accent that wasnt Indian. Look, we all have different attitudes and cultures, but when you choose to operate globally you should adhere to more polite manners. In times like these, I can see this site and business as nothing else but a half-ass **** posing as something legit. Yes they'll get you a ticket, but good luck to you if anything goes wrong in any way. They are easy to post their entitlement to your refund for no shows, but also state they take no responsibility for most things pertaining to the services offered. In other words, they'll take your cash fast, but won't be held accountable for anything. They also resort to demanding you contact the Airlines despite you having paid them to do exactly that on your behalf. It's a pathetic, lazy, trashy site that operates under different licenses in different countries. International law should take them down. I'm currently taking legal action against them.