COMPLETE **** DO NOT USE

COMPLETE **** DO NOT USE I paid over £200 for a short return flight from London to Gatwick. Due to COVID, I decided not to fly.

I booked BOTH FLEXIBLE TICKET and the FLIGHT INSURANCE that is offered on checkout.

1. They informed me it would be over £100 pound to change the flights (flights currently on Skyscanner are below £30, rendering this pointless). The woman on the phone sounded like she was trying her best within what she could do, perhaps because she knew how terrible the company was herself.

2. I manually searched for flights below the £240 so that the fare difference would be less. THEN they told me that Flexible Ticket does not cover outbound flights?? and that changing the return would still cost £69?? Even though this fare WAS MUCH LOWER.

3. They said to contact Norwegian Air, but Norwegian Air REFUSE to handle anything with MyTrip and refer you back to MyTrip.

I can assure MyTrip that I will a.) be posting as many reviews as I can to prevent other people falling for their **** 2) be expecting some kind of refund asap.if not, I will pursue legal action as I have a friend who specialises in customer rights.

I look forward to your reply so I do not have to put you through this trouble, my booking no. is LEBJO1

Alice