BEWARE! I WILL NEVER BOOK WITH THIS SITE AGAIN!

Before I completed my flight reservations I called your customer service to specifically inquire about your seat preference service in which you charge an extra fee. I specifically asked if I paid for this extra service, would I be able to select my seat and the customer rep said yes, I would be able to select my seat preference. After finalizing and paying for my trip, I tried to select my seat (as per your customer I would be able to do this after I pay for the flight) but I couldn't do it. I called your customer service again and they said I had to call the airlines (JAL) to do it. I called JAL and the JAL rep said that I won't be able to to it till 24 hours before my flight. So, I tried it again today 11/26 for my 11/27 flight and still couldn't do it online. I called JAL and they said I can't select a seat preference because of my booking code. I called your customer support and asked them what I can do to get my seat preference (which is an aisle seat) or if I can get a refund for an extra service that I can't seem to use. They said that it's up to the airlines and that I can't get a refund for the seat preference service. I feel that I was conned since you would've known before hand that the booking code does not allow seat preference. You can not and should not offer and charge for this extra service if you can't fulfill this. Your customer service rep stated what was in your fine print about this service not being refundable and not guaranteed but the FACT that I called before completing my booking for this specific extra charge service shows that I made sure that I would be allowed to choose my seat preference if I paid for this extra service. Never once was I told on that phone call that it is not guaranteed nor non refundable.

This is NOT good customer service at all and I'm very disappointed. I will post my negative reviews on Skyscanner, google, yelp and all the other review sites I'm a member of so consumers don't get gypped. I will also report this to the Better Business Bureau.