AVOID AT ALL COST!

MyTrip is not willing to help their customers.

They will make it as difficult for you to sort your problem out so that you are forced to either a) change your ticket (as I had to do in Dec 2019 on this ticket) or b) take a refund (as I now had to do due to Covid-19 travel bans) ALL OPTIONS come with exorbitant penalties. THIS is how they make their money! If you book with MyTrip, pray that you don’t run into issues, because they will NOT help you, it’s not in THEIR best interest.

1. They can only check 5 dates for availability and then the system locks them out so that they can not help you any further. (Excuse me? What!) 2. This is their favourite stunt: We give the airline “authority” to sort your issue out. Sort it out with them! (Airlines can’t change anything about any of their tickets as it BELONGS TO MYTRIP and ONLY MYTRIP CAN MAKE CHANGES! And don’t you dare phone MyTrip back with that information - you WILL get yelled at!) 3. The premium support package covers NOTHING - do NOT waste your money! 4. The agents can get incredibly rude and have this “you will do as I say and be happy with it” attitude. 5. Get comfortable, they never answer a phone-call in under an hour. 6. I was told that I would receive an email in 2-3 hours time confirming that I have cancelled my flight and that I requested a refund. It has now been almost 18 hours since that conversation and still no email. I have however tried to contact them several times in the last 11 hours to ask them to resend said email. I have been placed on hold for over an hour each time, without answer. The last call I ****ed after waiting 103 minutes without answer. I have a family I need to take care of, I can’t sit on a phone indefinitely!

Although I appreciate that the chaos caused by Covid-19 is not the doing of MyTrip, I find their handling of the situation unacceptable! The fact that their customers are taking the brunt of this unique dilemma shows how much they care about their clientele!

Time will tell IF I receive my refund.