Avoid

Awful experience. Booked a flight to Tenerife as a present to my bf for his birthday in the end of October. I was charged booking flight and was received booking confirmations. The flight was supposed to happen on 26th of February. For all these months I have been receiving promotional newsletters about our upcoming trip. I was several times also offered to book additional services, rent a car etc. I would never think that there might be any issue with my flight, as my booking was perfectly accessible at any time.

A week before the flight I decided to book in seats directly with the airline - my reservation wasnt found there. I wrote to MyTrip to get a confirmation that my flight is ok and also booked automated check-in just to be on a safe side.

On the evening of 24th of February (less than 2 days before the flight), I got an email back saying that my booking has been cancelled by the airline due to dupe booking (in the end of October I tried to book with several agencies but only one with MyTrip went through, for what I was charged by MyTrip). After hours spent on the paid calls both with the Airline and the agency, it got established that the airline has cancelled my booking exactly the day I have made it. The agency not only has booked me onto another flight, but hasnt even notified me, sending me tons of promotions. The agency have refused to assist me the day before my flight, so we ended up buying last-minute flights which were almost 3 times more expensive than the price of original booking.

To this day I haven't received my money back for that cancelled booking and for obviously not provided check-in that I booked additionally. I am completely ignored by MyTrip, the last email is dated end of February where they basically stated that my booking is not cancellable and refundable (even though it was already cancelled against my will and without my knowledge). Etraveli, "parent" company of MyTrip, is ignoring my messages as well.

I had eye convulsive tick for around 4 weeks because of that all the nerves I spent due to that situation. Also during our trip we were not able to eat out and had to stay indoors and cook as all the budget went to last-minute flights - our hotel reservations were not cancellable.

Do not buy with them unless you want a similar situation to repeat for you too.