RM
Ronald M
1 reviews | Active since Sept 2016
09 Feb 2022, 11:49
What was presented is not at what is deducted or expected.
We have been misinformed in the presentation on the figures or amount to be paid for joining MyTravelution. On the first debit, we realized things are not as communicated or presented. We tried contacting them at the time to no avail and eventually we were informed to send an email for cancellation which did not get a reply and now they are demanding money from us after deposit of R2799 + R1595 debit and we didnt even use the services or free vouchers provided for the fear of the financial burden this can have on us based on the miscommunication.
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Replies (2)0
Replies (2)Mytravelution's replyOfficial
09 Feb 2022, 13:00Dear Ronald
We regret your frustration.
All our members get their contract the moment they join as well as our member brochure with so much information in it. We are confident that our members are well informed.
Kind Regards
The Member Service Team
We regret your frustration.
All our members get their contract the moment they join as well as our member brochure with so much information in it. We are confident that our members are well informed.
Kind Regards
The Member Service Team
Mytravelution's reply09 Feb 2022, 13:00
Official
Dear Ronald
We regret your frustration.
All our members get their contract the moment they join as well as our member brochure with so much information in it. We are confident that our members are well informed.
Kind Regards
The Member Service Team
We regret your frustration.
All our members get their contract the moment they join as well as our member brochure with so much information in it. We are confident that our members are well informed.
Kind Regards
The Member Service Team
RM
Ronald M's updateReviewer Update
09 Feb 2022, 13:28Well, i don't see how your reply is helping me to get out of this frustration or you are simply defending your people in terms of what was presented?
RM
Ronald M's update09 Feb 2022, 13:28
Reviewer Update
Well, i don't see how your reply is helping me to get out of this frustration or you are simply defending your people in terms of what was presented?
