MH
Monique H
1 reviews | Active since Mar 2020
18 Mar 2020, 12:06
Very unprofessional
So unprofessional! They had my review removed after I raised concerns on why they want me to give away all my card details that are not needed for a refund. They already have all my banking details. As per the other reviews, I assume this will take months to get my money back!
Helpful (0)
Replies (6)0
Replies (6)
Mytravelution's replyOfficial
18 Mar 2020, 15:08Dear Monique
We regret your complaint. Please refer to our correspondence, we confirm that you will be refunded once we receive the signed form as requested.
We regret your complaint. Please refer to our correspondence, we confirm that you will be refunded once we receive the signed form as requested.
Kind Regards
Member Support
Mytravelution's reply18 Mar 2020, 15:08
Official
Dear Monique
We regret your complaint. Please refer to our correspondence, we confirm that you will be refunded once we receive the signed form as requested.
We regret your complaint. Please refer to our correspondence, we confirm that you will be refunded once we receive the signed form as requested.
Kind Regards
Member Support
MH
Monique H's updateReviewer Update
18 Mar 2020, 16:08I will not sign that you refund me less than I paid, nor will I give my card details as you ask. You have my banking details, I request a refund of the full amount as per CPA. You do not need my card's CVV or exp date to process the refund
MH
Monique H's update18 Mar 2020, 16:08
Reviewer Update
I will not sign that you refund me less than I paid, nor will I give my card details as you ask. You have my banking details, I request a refund of the full amount as per CPA. You do not need my card's CVV or exp date to process the refund
Mytravelution's replyOfficial
23 Mar 2020, 11:13Dear Monique
It is a requirement that the money is paid back to the card it was paid from, as determined by bank legislation.
Kind Regards
Member Support
It is a requirement that the money is paid back to the card it was paid from, as determined by bank legislation.
Kind Regards
Member Support
Mytravelution's reply23 Mar 2020, 11:13
Official
Dear Monique
It is a requirement that the money is paid back to the card it was paid from, as determined by bank legislation.
Kind Regards
Member Support
It is a requirement that the money is paid back to the card it was paid from, as determined by bank legislation.
Kind Regards
Member Support
MH
Monique H's updateReviewer Update
23 Mar 2020, 13:33You have everything you need to do the refund, and yet you force me to sign a document in which I wave my rights to take any legal action against you before you pay back my money. You are way past the 15 days the law gives you to pay back and then on top of that you force me to sign away rights as part of the “auditing process”.
I’m not signing that document, and will take the legal steps necessary if I don’t get back my money! You’re already breaking as you are withholding the refund way past the 15days given to you, and now I get emails where you just refuse until I get an attorney involved.
I do not know how you kee clients with ******** service like this!
I’m not signing that document, and will take the legal steps necessary if I don’t get back my money! You’re already breaking as you are withholding the refund way past the 15days given to you, and now I get emails where you just refuse until I get an attorney involved.
I do not know how you kee clients with ******** service like this!
MH
Monique H's update23 Mar 2020, 13:33
Reviewer Update
You have everything you need to do the refund, and yet you force me to sign a document in which I wave my rights to take any legal action against you before you pay back my money. You are way past the 15 days the law gives you to pay back and then on top of that you force me to sign away rights as part of the “auditing process”.
I’m not signing that document, and will take the legal steps necessary if I don’t get back my money! You’re already breaking as you are withholding the refund way past the 15days given to you, and now I get emails where you just refuse until I get an attorney involved.
I do not know how you kee clients with ******** service like this!
I’m not signing that document, and will take the legal steps necessary if I don’t get back my money! You’re already breaking as you are withholding the refund way past the 15days given to you, and now I get emails where you just refuse until I get an attorney involved.
I do not know how you kee clients with ******** service like this!
Mytravelution's replyOfficial
23 Mar 2020, 15:49Dear Monique
We confirm that you will be refunded once we receive the signed form as requested.
Kind Regards
Member Support Team
We confirm that you will be refunded once we receive the signed form as requested.
Kind Regards
Member Support Team
Mytravelution's reply23 Mar 2020, 15:49
Official
Dear Monique
We confirm that you will be refunded once we receive the signed form as requested.
Kind Regards
Member Support Team
We confirm that you will be refunded once we receive the signed form as requested.
Kind Regards
Member Support Team
MH
Monique H's updateReviewer Update
23 Mar 2020, 17:04Are you people not reading? Just look at my previous comment!
MH
Monique H's update23 Mar 2020, 17:04
Reviewer Update
Are you people not reading? Just look at my previous comment!