Very bad experience - please take note

We attended a presentation on Saturday 9 November 2019 and signed an “Application for first class membership”. I phoned MyTravelution first thing Monday morning 11 November 2019 to clarify some information given to us. THREE SERIOUS CONCERNS: 1. Vuyo, the sales consultant, spent ± 80% of the consultation time (± form 16:00 until ± 18:30) explaining a “Rental Mandate” option to us where MyTravelution can convert our RCI points into cash, compensating us in Rands for each of the RCI weeks we would offer. A HUGE and DISTURBING CONCERN was that Vuyo's written page, that had all this information and explanations of the “Rental Mandate” service provided by MyTravelution, was not returned to us. Now in retrospect we think he could have withheld this page deliberately. The MyTravelution Senior Member Support consultant informed me then that they do not offer this “Rental Mandate” service, that she has “advised management of this and they will inform the sales agents”. This was blatant, false, incorrect information given to us at the presentation. I immediately informed her then to cancel our contract because of this misinformation and deceit. I confirmed this in writing in an e-mail to her as well. 2. Then the “audited process” of refunding the deposit started and is still ‘’in process”. As informed, we returned the relevant vouchers per Speed Courier Services 20 November, I informed her that the package was delivered at the Somerset West post office on Friday 22 November 2019. The offices then “enjoyed the festive period over 18 December 2019 to 08 January 2020”. After several e-mails and phone calls since 14 January 2020, enquiring where the process is, I received the “Refund for full and final settlement” form on 4 February 2020. 3. Refunding the deposit I immediately supp**** the banking details, declared that the banking details given are true and correct, signed and dated this part of the form. However, the form includes a ‘declaration’ that is not given in the contract as a pre-requisite for being refunded. I refused to sign this part. I’ve been informed that the refunding of the deposit cannot then be made. More than 60 working days have passed since cancelling this contract, so, at this stage I’m just wondering how many R7500’s of deposit’s are they withholding for months while they are just “following their audit process” forcing clients so sign a type of ‘waiver’ declaration before the deposit refund will be made? Do note that we did read the fine print (with great difficulty since the application forms/contract is printed in a font size of 7 or 8 points, the T’s & C’s in an even smaller font, in blue, on light blue paper). Furthermore, we are relatively clued up regarding the Direct Marketing Act and we are relatively well-informed regarding numerous different options of holiday accommodation & travel options.