Stay away from Mytravelution!

I phoned Mytravelution 2 days after the presentation on 29 July, already informing you of my concerns. The website was not even up and running then.

Herewith just a few reasons I would like to cancel my membership with immediate effect:

We requested quotes to Vilanculos on the 1st of August. Our children fly to Vilanculos on a regular basis (only SAA or SA Airlink), and NEVER paid as much as mytravelution has quoted us.

Unacceptable Response Time: On the 12th of August I requested a quote from your website for your Maldives special. I only receive feedback on the 15th of August!! I normally do our bookings in the evenings, and cannot wait for a quote for 3 or more days.

I requested a quote for an all-inclusive package to Zanzibar from Travelution and another one from another Travel Agency, with exactly the same details. I received the other Agency’s quote first.

Other Agency: R25480 including Insurance as well My Travelution: Travelution Rate: R 29 806.98 Rack Rate: R 52 283.00 ???? (Does not make sense… you can quote basically any rate here anyway…) Needless to say we booked and confirmed with the other Agency.

FALSE MARKETING: Done by the Mytravelution Team on the evening of the presentation on 29 July 2019.

• Errol confirmed that he flies Lanseria – Cape Town every Friday, return Monday @ R1000. My daughter is in the UK, and he confirmed that flights to the UK will be R6200. Afterwards, we must see in the agreement that ‘Travelution does not offer discounts on flights” ? AFTER I SPECIFICALLY ASKED THE QUESTION. • Zane promised us at the presentation (amongst a lot of other things..) that we will have access to a personal agent 24/7. I SPECIFICALLY asked about this, as I do all our bookings after hours. BUT, if we call the ‘personal agent’ after hours, we get an answering machine, confirming that we can call our travel expert only Mondays – Fridays 09h00 - 16h30. This is unacceptable for me. • The website only went live AFTER we became members, and to our disgust we have to deal with a non-user-friendly website, without any prices on it. The fact that you give the discounted percentage, makes no difference what so ever. That only means that the price can be anything! I am use to websites with prices, where I can choose my travel dates and get an immediate quote, and book and confirm immediately. • We also saw numerous deals, much better than Travelution, eg: Travelution has deals based on 5 Nights at Sun City, but we can get deals for only 2 nights with other Travel Agents. It is frustrating and very time consuming for me to get various quotes, to get Travelution to match or better the deal. Why will I do all my quote requests double, if I can do it online and confirm immediately. (Like I have done for the past 10 years) • We were told that Mytravelution is operating for more than 25 years... why then only have 17 followers on Twitter, 153 Likes on Facebook, and 119 followers on Instagram. - when we attended the presentation.

We paid almost R13000 deposit but had no response from them after we raised concerns or wanted to cancel our memebership. We had to get a lawyer to ensure that they cancel our membership and do not do any monthy deductions from our Bank Accounts. Until date we had no response on emails and obviously no refund - we just lost R13000. I will NEVER recommend this company to anyone.