tK
thakgatso K

1 reviews | Active since Jun 2013

25 Feb 2021, 15:04

Refusing to Refund

Signed up their membership and cancelled with 5 day. The lady called Faranaaz said we not entitled to our R25000 refund because we made an enquiry, which means we have used their services. I have lodged a complaint to the ombudsman.

If you get called that you need to collect free travelling tickets, just Run.

0
Replies (2)
Mytravelution
Mytravelution's reply25 Feb 2021, 15:14
Official
Dear Thakgatso
Thank you for letting us know of your frustration.  I see there is a lot of communication to you on record and everything has been explained to you very well.  We act in accordance with the CPA.

Kind Regards
The Member Service Team
tK
thakgatso K's update25 Feb 2021, 15:24
Reviewer Update
So are you going to refund me