Refund not processed

On the 29th of August, I went to the offices and I believe was sold dreams, I sent an e-mail on the same day requesting my refund and cancellation, Today is the 26 Oct and I am still waiting, Faraanaz who is the supervisor assigned to my query told me recently that she has submitted my request and cannot help me further so I would like assistance in getting back my R4500 as I was within the cooling off period, forms were submitted by my self and i am hitting the 2 month mark and I have not received my money, I check in every week to be told, its still in process and to be recently told that the staff has only fully now come back and months i am still waiting. I wouldn't go this far if I did not want my money back.