Refund my money

I was invited to a presentation on the 17th January 2022 by Mytravelution, together with my partner we attended. We signed up and later decided to cancel. It was within the cooling off period and the contract had stated that we will be refunded should we cancel during that time. I am still awaiting my refund to date kindly please pay back my deposit amount. If the queue for refunds is so long at least tell me when I can expect the refund. Stating that the queue is long is just not enough commit to a day/date or month.