HM
HANNELIE M
1 reviews | Active since Nov 2019
16 Nov 2021, 09:51
POOR SERVICE LEVELS
Mytravelution refused to make payment arrangements when covid hit. It took this company 18 months to send me a statement and let me know I'm in arrears. Arrears is the exact amount of 3 payments I couldnt pay when we were in level 5 lockdown
The company only let me know once I tried making a booking that my services has been suspended- and only because I complained my mails are being ignored
This company has never been able to get my better prices on flights and bookings that I could get myself. They use to try better what I got with a few rand
This company cannot issue me with a copy of my contract. Staff is rude and not helpful This company delete my posts cause I speak the truth
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Replies (1)
Mytravelution's replyOfficial
16 Nov 2021, 10:08Dear Hannelie Miles
Thank you for sharing your experience.
You were given a copy of your contract the day that you joined. You are aware that to provide any service, you service fees should be up to date. You have requested us to write off the arrears so that your membership can be active because you want to book travel.
We do appreciate that you are ready to travel again and we trust that you will resolve your outstanding fees so that we can help you make that possible.
Kind Regards
The Member Service Team
Thank you for sharing your experience.
You were given a copy of your contract the day that you joined. You are aware that to provide any service, you service fees should be up to date. You have requested us to write off the arrears so that your membership can be active because you want to book travel.
We do appreciate that you are ready to travel again and we trust that you will resolve your outstanding fees so that we can help you make that possible.
Kind Regards
The Member Service Team
Mytravelution's reply16 Nov 2021, 10:08
Official
Dear Hannelie Miles
Thank you for sharing your experience.
You were given a copy of your contract the day that you joined. You are aware that to provide any service, you service fees should be up to date. You have requested us to write off the arrears so that your membership can be active because you want to book travel.
We do appreciate that you are ready to travel again and we trust that you will resolve your outstanding fees so that we can help you make that possible.
Kind Regards
The Member Service Team
Thank you for sharing your experience.
You were given a copy of your contract the day that you joined. You are aware that to provide any service, you service fees should be up to date. You have requested us to write off the arrears so that your membership can be active because you want to book travel.
We do appreciate that you are ready to travel again and we trust that you will resolve your outstanding fees so that we can help you make that possible.
Kind Regards
The Member Service Team