Pay back my money!!!

I signed up with MyTravelution at the end of April 2021. When I received my contract I saw that the debit order was now much more than what was explained during the session. I went to their head office in Somerset-West the Monday morning and returned all the promotional items (as indicated in the contract) and requested that my contract be cancelled with immediate effect.

I was promised that I would receive my R5000 refund. That the refund process normally takes 2 weeks but because they are short staffed it could be a little bit longer. 4 Months down the line and I am still waiting.

And yes, I have been told that I am in the queue for refund but they cannot tell me where in this queue I am positioned and exactly when the refund will be in my account. This is very frustrating. I have e-mailed, called and even visited the office but no joy in getting this issue resolved.

I will definitely NOT recommend MyTravelution.