MyTravelution - Pay back my money!

I was invited to a presentation (Saturday, 11 September 2021) at which Travelution agents provided quotes on international travel packages that sounded too good to be true. I was hesitant and cautious to signing up and I advised that I first needed to do my own research on prices and Travelution. However, what persuaded me to sign up was the promise and commitment of the agent that my registration fee would be fully refunded within two weeks, should I cancel within the 5 day cooling off period. I soon discovered that the agent **** at presentation: Firstly, their Call Centre could not match the quotes provided at presentation – the cheapest quote provided (for same package) was double that of the agent. And secondly, my registration fee (R25,000.00) has still not been refunded. I cancelled my membership within the required 5 working days (Wednesday, 15 September 2021) Travelution responded advising that “Your membership will ... be cancelled and you will be placed in the que to be refunded”. That was more than 4 months ago. Every follow up has been responded to along similar lines: “We can confirm the membership is cancelled, and the member is due for a refund. Due to covid-19 and the national lockdown the travel industry has been hit the hardest with travel closed/restricted for most of 2020. Restrictions has only eased since February 2021 and we are still recovering with some international travel resuming.” I even followed up my complaint with Consumer Goods & Services Ombudsman, but still no refund. I I believe that as a result of the International travel ban, Travelution is not making the required turnover and profits, and are using the registration fees of new clients to pay their overheads. Hence the reason why Travelution is finding it difficult to refund members’ fees when members cancel their registration. I think its absolutely unacceptable that Travelution has gone unpunished for this behaviour for so long.