Mytravelution

Be careful when entering into a contract with then and making the immediate initial payment.

In December 2020 We entered into a contract and a deposit was paid, within the stipulated "cool down" period we cancelled the contract and requested a refund. Mytravelelution agreed to refunded us but according to them the refund was delayed because (1) they followed an "audited process" and (2) due to the impact of the Covid restrictions. We were in contact with Felicia Solomon (Senior MLO Officer), Faranaaz (Senior to Felicia) and Rozelle van Wyk (Snr Member Support Administrator). We are now 6 months later and still no refund was received - this raises the question will they ever honot their agreement or is their intention not to do so?