MYTRAVELUTION

On 23/3/2020 I signed a contract with My travelution. That was the Monday before lock down. SA went into lock down from Friday 27/3/2020. On Monday 30/3/2020 i started phoning My travelution hoping someone will answer the phone, as all the companies i dealt with did transfer their phones to someone working from home. Well not in this case!!! I started searching the internet for some form of communication. I got the e-mail addres from the internet *** I send the mail for cancellation and reason to info@mytravelution on 30 /3/3020. (within cooling off period). The reason for the cancellation was because of covid -19 no work no pay and we could not afford for the first premium te be deducted from my account. I also mentioned in my letter that the economy wont be the same and my opinion is that the lock down would not only be a month but longer. After the first initial mail I kept on phoning their number with the hope someone might pick up or they have realized that the phones can be diverted to someone who will be able to assist. I then phoned Clement (sales person) and he gave me some more numbers to call without success. at last i found a e-mail addres: *** where i again send a new letter revering to the one i send to ***. I received a call from a private number the first week in may where I explained why i need to cancel and that i would really like to get my money back as the first installment was paid by my bank. The lady keeps on referring to the last mail that went to the correct address and does not want to listen to me when i told her the first mail can be used as a reference. the address membersupport was nowhere to be found on the documentation i received the night when i signed. Lock down period does not count with her. I have just received a mail from Faranaaz Moller saying that Clement gave me all the info with the correct address on there. AGAIN no address could be found on the documentation. I will not leave this here as i did my part trying to cancel the contract in time - i cannot help if Mytravelution does not have the proper detail on paper of internet for that matter. i would strongly advise not to sigh up with them as this is not treating the customer fairly. All the mails was send to her in one mail as proof that the first mail was send in time, and i have proof of all the corresondence.