My Travelution nightmare

I would like to warn everyone about My Travelution. The national consumer act cleary states that you have 5 working days cooling-off period in which you can cancell an agreement resulted to direct marketing. It also clearly states that you have 15 business days in which you are entitled to receive full refund. My Travelution just ignores these rights. whenever you ask for a time line regarding your refund you get a standard useless anwer "we follow an audited process" which no one clearly knows how long it will take. I have been dealing with Faranaaz who just responds with ***ue anwers. soooo frustrationg to say the least!