My Travelution /Nexus just doesn't care about you

We joined Mytravelution /Nexis on Saturday 8 August 2020 and had to cancel due finding out of on the Tuesday 11 August that I will be retrenched at the end of September . So I sent a e-mail cancelling on the 12 August 2020 . It is now the 4 October and the Deposit of R7500.00 has still not been paid back . When we call we get told by Faranaaz Moller , that the repayment is in progress . So how long does it take to further damage someone's already difficult situation . Or is it that they just don't care .