kF
kaylene F
1 reviews | Active since Oct 2010
09 Jan 2021, 13:01
My travelution, DONT Ever pay a cent without paper documents
Was pressured into paying a R5k. Waited for documents. Within 48 hours not received. Called the cellno they called us on. Left messages. No response. Sent sms to tell them we exercising cooling off rights and cancelling. Followed up with phone call. Asked bank to return debit. They refuse to accept debit. DO NOT PAY. DO NOT ASSOCIATE with them. I cannot believe that they will not entertain our request to cancel, SO SORRY I EVER thought you can for once think you can trust a human being. No response to this day from them,
Helpful (0)
Replies (3)0
Replies (3)
Mytravelution's replyOfficial
11 Jan 2021, 09:27Dear Kaylene
We regret your perception.
Please refer to your member brochure for our correct contact details. We will gladly assist you.
Kind Regards
We regret your perception.
Please refer to your member brochure for our correct contact details. We will gladly assist you.
Kind Regards
Mytravelution's reply11 Jan 2021, 09:27
Official
Dear Kaylene
We regret your perception.
Please refer to your member brochure for our correct contact details. We will gladly assist you.
Kind Regards
We regret your perception.
Please refer to your member brochure for our correct contact details. We will gladly assist you.
Kind Regards
Mytravelution's replyOfficial
11 Jan 2021, 13:06Dear Kaylene
Thank you for your response, your husband is the principal member, he did receive a brochure and the service agreement was emailed to him immediately upon sign up. We have sent emails to '***' & '***'
Kind Regards
The Member Service Team
Thank you for your response, your husband is the principal member, he did receive a brochure and the service agreement was emailed to him immediately upon sign up. We have sent emails to '***' & '***'
Kind Regards
The Member Service Team
Mytravelution's reply11 Jan 2021, 13:06
Official
Dear Kaylene
Thank you for your response, your husband is the principal member, he did receive a brochure and the service agreement was emailed to him immediately upon sign up. We have sent emails to '***' & '***'
Kind Regards
The Member Service Team
Thank you for your response, your husband is the principal member, he did receive a brochure and the service agreement was emailed to him immediately upon sign up. We have sent emails to '***' & '***'
Kind Regards
The Member Service Team
kF
kaylene F's updateReviewer Update
12 Jan 2021, 11:08Travelution at your peril. They hide behind juniors and use ridiculous excuses to fleece money when cancelling. The agree we did not receive T&C’s and refuse to accept sms which was acknowledged as cancellation wanting 3 months charges.
Threats of listing me on the bureau. See response below. Can i get a director to communicate with me. They would not see my husband without me but now they will only deal with him. They have ******** worked out to a fine art.
“Hallo Kaylene Thank you for your call today. I once again confirm the following: The day you joined you received a brochure and the service agreement was emailed to the email address approved by you in your service agreement. The service agreement was emailed to you immediately. I have provided you evidence of that below with a screenshot of our copy of the email. You confirmed this email belongs to you but not to the principal member. We take note that you attempted to cancel by sending an SMS to a telephone number of the marketeers that called you, this is not an SMS line and the SMS would not have worked. If you truly did not receive the brochure or service agreement, you could have called us by using Google or simply have gone back to the sales center where you joined. Legally you have the responsibility to make sure that you receive your agreement and that you send communication to our company in the cooling-off period. We made sure that the agreement was emailed to you immediately upon sign up. The Consumer Protection Act is very clear in terms of the cancellation procedure available to you. You gave 20 days business notice in January and therefore all payments until the 20-day notice expires is payable. Please send me the proof of payment to finalize your cancellation. Kind Regards”
| Jalene StolleJunior Member Support Officer |
t. | ***e. | ***w. | www.mytravelution.co.za
“An Ocean Breeze Puts A Mind at Ease” |
Threats of listing me on the bureau. See response below. Can i get a director to communicate with me. They would not see my husband without me but now they will only deal with him. They have ******** worked out to a fine art.
“Hallo Kaylene Thank you for your call today. I once again confirm the following: The day you joined you received a brochure and the service agreement was emailed to the email address approved by you in your service agreement. The service agreement was emailed to you immediately. I have provided you evidence of that below with a screenshot of our copy of the email. You confirmed this email belongs to you but not to the principal member. We take note that you attempted to cancel by sending an SMS to a telephone number of the marketeers that called you, this is not an SMS line and the SMS would not have worked. If you truly did not receive the brochure or service agreement, you could have called us by using Google or simply have gone back to the sales center where you joined. Legally you have the responsibility to make sure that you receive your agreement and that you send communication to our company in the cooling-off period. We made sure that the agreement was emailed to you immediately upon sign up. The Consumer Protection Act is very clear in terms of the cancellation procedure available to you. You gave 20 days business notice in January and therefore all payments until the 20-day notice expires is payable. Please send me the proof of payment to finalize your cancellation. Kind Regards”
| Jalene StolleJunior Member Support Officer |
t. | ***e. | ***w. | www.mytravelution.co.za
“An Ocean Breeze Puts A Mind at Ease” |
kF
kaylene F's update12 Jan 2021, 11:08
Reviewer Update
Travelution at your peril. They hide behind juniors and use ridiculous excuses to fleece money when cancelling. The agree we did not receive T&C’s and refuse to accept sms which was acknowledged as cancellation wanting 3 months charges.
Threats of listing me on the bureau. See response below. Can i get a director to communicate with me. They would not see my husband without me but now they will only deal with him. They have ******** worked out to a fine art.
“Hallo Kaylene Thank you for your call today. I once again confirm the following: The day you joined you received a brochure and the service agreement was emailed to the email address approved by you in your service agreement. The service agreement was emailed to you immediately. I have provided you evidence of that below with a screenshot of our copy of the email. You confirmed this email belongs to you but not to the principal member. We take note that you attempted to cancel by sending an SMS to a telephone number of the marketeers that called you, this is not an SMS line and the SMS would not have worked. If you truly did not receive the brochure or service agreement, you could have called us by using Google or simply have gone back to the sales center where you joined. Legally you have the responsibility to make sure that you receive your agreement and that you send communication to our company in the cooling-off period. We made sure that the agreement was emailed to you immediately upon sign up. The Consumer Protection Act is very clear in terms of the cancellation procedure available to you. You gave 20 days business notice in January and therefore all payments until the 20-day notice expires is payable. Please send me the proof of payment to finalize your cancellation. Kind Regards”
| Jalene StolleJunior Member Support Officer |
t. | ***e. | ***w. | www.mytravelution.co.za
“An Ocean Breeze Puts A Mind at Ease” |
Threats of listing me on the bureau. See response below. Can i get a director to communicate with me. They would not see my husband without me but now they will only deal with him. They have ******** worked out to a fine art.
“Hallo Kaylene Thank you for your call today. I once again confirm the following: The day you joined you received a brochure and the service agreement was emailed to the email address approved by you in your service agreement. The service agreement was emailed to you immediately. I have provided you evidence of that below with a screenshot of our copy of the email. You confirmed this email belongs to you but not to the principal member. We take note that you attempted to cancel by sending an SMS to a telephone number of the marketeers that called you, this is not an SMS line and the SMS would not have worked. If you truly did not receive the brochure or service agreement, you could have called us by using Google or simply have gone back to the sales center where you joined. Legally you have the responsibility to make sure that you receive your agreement and that you send communication to our company in the cooling-off period. We made sure that the agreement was emailed to you immediately upon sign up. The Consumer Protection Act is very clear in terms of the cancellation procedure available to you. You gave 20 days business notice in January and therefore all payments until the 20-day notice expires is payable. Please send me the proof of payment to finalize your cancellation. Kind Regards”
| Jalene StolleJunior Member Support Officer |
t. | ***e. | ***w. | www.mytravelution.co.za
“An Ocean Breeze Puts A Mind at Ease” |