Multi-level Bad Customer Service

About 1 year ago I received a call from one of the call centre people of the Nexus Group telling me that I can get a free holiday for my wife and I and all I had to do was come in to the offices to collect the vouchers.

I asked her what the catch was and if I had to buy into something. She said that I did not have to do anything, just come and collect the vouchers. I did not have the time for it so I told her to give the vouchers to someone else.

She then kept phoning me throughout the year on a regular basis to come in and collect but due to work commitments, I was never able to.

In this past week, they phoned me again and I submitted and agreed to go in this morning, 15 January 2022.

And to (not) my surprise, there was a presentation for me to “buy” into what I can only think is a subtle play at multi-level marketing and underlying ponzi scheme.

And then when we sat down with the “agent”, he was adamant that we need to sign up. He came down from a R40k joining fee to R5k to get us to sign up. We never do this at all. In circumstances where there is money to be spent, my wife and I will sit down and discuss what is justified. I am the only breadwinner in the home so finances must be carefully controlled.

Not knowing our circumstances, this agent was rude to the point of telling us that we must not tell him we cannot sign up due to concerns about money or time! THIS IS TOTALLY UNACCEPTABLE.

Then, when he realised that we would not budge regarding our need to discuss it further outside of his influence, he rudely gave us “vouchers” toward a holiday.

These vouchers are not FOR a holiday IN MY NAME as told to me by the ladies that had been harassing me for the past year. They are just vouchers toward a holiday.

Again, my gut feeling never failed me.

And now when searching this company on the internet, all I see is bad reviews and bad customer service.

I really hope for the sake of anyone taking up this supposed deal from this company, they are not ******** out of their hard earned money.