GIVE ME MY MONEY BACK - NOW!

I signed up with these people on the evening of 8th November. After reading the detailed terms and conditions the next morning, I realized that the promises made by the sales person, and even answers to specific questions I asked, we not true as per the terms and conditions e.g. were there any ongoing payments once the initial membership was paid.

I informed MyTraveloution via a hand delivered signed letter and phone call on Monday 11th November that I was cancelling the contract. They requested all documentation I received at the presentation be returned to them, which I immediately couriered to them and they received on Thursday 14th November.

Up until today, 17 December, I have made multiple phone calls to them asking for a timeline of when I will receive my deposit back. Only to be told they are following their "auditable process" and cannot give me a timeline and that "there is no dispute over my refund".

After being promised on 6 December, by a senior consultant, that they would call me last week with the timeline, which never happened, I phoned again today (they close tomorrow and only reopen on 6 Jan 2020).

Today I was told that I will receive the Cancellation Form to complete on 8 January 2020 (coincidence - it is exactly 2 months after I signed???? I think not), so why couldn't they have told me this before??? Once I have completed the form, with details I already sent them on 11th and 14th November, the form will go back to accounts, then to the board, and I will get my refund 60 business days later!!!!!! Again, their 'auditable process' has clearly defined timelines which I was not previously given despite repeated phone and e-mail requests.

What gets me is the following: - The refusal to give me a refund timeline upfront, when clearly they do have one and continuously hiding behind the excuse of following an "auditable process and there is no dispute over my refund' - EVERY engagement I have had with anyone at the company has been initiated by me, not once has anyone followed through and phoned me after promising to do so - By the time I get my money back, IF I get it back, it will be a minimum of 5 to 6 months after I cancelled. THIS IS NOT ACCEPTABLE AND CLEARLY THE REASON THEY DO NOT GIVE YOU THE REFUND TIMELINE UPFRONT. - MyTraveloution obviously retains your money as long as possible to get the interest on it. - I find the ethics of this company highly questionable

READ THE TERMS AND CONDITIONS IN DETAIL BEFORE DEALING WITH THIS COMPANY.