First impressions a bit shaky, but willing to give another try

I want to thank Erica Bezuidenhout, Junior Member Support for her consistent follow up during 2-day period from Wednesday to Friday in order for me to receive activation email after signing up for membership on 17 September 2019.

However, a bit disappointed that it took 2 days to realise that there was something wrong in the IT department of Mytravelution, therefore unable to receive any emails on my side. How is anyone suppose to provide good service with such miscommunication ????