Don't subscribe with My Travelution

<div>I went to a seminar on the 5th of July 2023&nbsp; where My Travelution did a presentation, it all looked nice and i decided to joined, i then had to make a payment of R25 000. Immediately when i got home i requested quotes from My Travelution for Israel packages, the prices they gave me was more expensive than what was presented on the day. I even got cheaper quotes on my own. I decided to cancel my subscription with them on 10 July 2023 within my 5 day cancellation period. I send several emails to request they cancel my subscription and do my refund with no response back, i then opened a case on 10 November 2023 at the consumers goods &amp; Service ombudsman, i was then contacted by My Travelution to submit my banking details within 7 days or i forfeit my refund. I submitted the documents 20 November 2023. I send several emails with regards to feedback to Roslin Mack, Senior Support Officer with no response, when phoning ***, Roslin Mack answers the phone, she cant give me any answers as to when my refund will be done, as she put it ''as soon as the payment is done i will let you know" when asking to speak to the accounts department, she advise me that they are not taking any calls. When i ask to speak to a Senior person she said there is no one there i can speak to. Seems she is the only one working there. It is 7 months later and still no refund, this is disappointing</div>