Dissatisfied with My Travelution

At the end of October2019 I attended a Travelution presentation. Stupidly I signed up paying R10,000.00. The next day I regretted this as I am 77 years old and do not travel much anymore. Following instructions on the documentation given to me, I immediately cancelled my membership and couriered documents back to them as instructed. The promise was that R9450 of my money would be refunded “following company procedures”. I regularly called Faranaaz Moller, the Travelution spokesperson to discuss this refund. She consistently promised me that my money would be refunded in due course. In February I received documentation from Travelution requesting banking details and confirming that my money would be refunded in 60 working days. Almost a year has passed and my money has not been refunded yet. Now Emails to Faranaaz Moller come bouncing back. The amount of R9450 is still owed to me. As a pensioner this money is needed. What am I to do? Are you able to assist in this matter? Please help me! Sincerely, Penelope Vincent