Disappointing... promises not kept

We signed up with mytravelution in November. Paid the joining fee. We received 5 vouchers for 2 free holidays and 3 with a 80% discount. Unfortunately when we wanted we redeem our vouchers it was said that we don't qualify and the vouchers issued was in error. So the sales consultant **** to us at the presentation. I contacted the office spoke to the manager and you have to wait 3 weeks before you get a response from them. I was promised that our contract will be cancelled and refund done. Still waiting and again a debit went off. I am now forced to go the legal route to get my payments refunded. Mytravelution was definently a bad choice for me.