Bad experience - refund not paid back according to contractual agreement

I was invited to a presentation during first half of November 2021 - i decided to try out the system and paid R5000 to join. My ex-wife that referred me then told me that she also joined - i decided to cancel as we did not both needed to be members, we will function together on her membership, and also because I over extended on my Woolworths credit facility - was unnecessary and the wrong way of joining(on credit). I also noticed when reading the contract that the monthly payment is not only for 2 years, but for 10 years and and.....i just cancelled on email within the contractual clause within 5 days. So like many other people and reviews on this site, i am now not getting any feedback on my refund back to my credit card. Faranaaz Moller / Erica Bezuidenhout is sending me replies with no concrete information whatsoever - no indication of any sort of timeline which is really indefinite? By now, almost 6 months later, I still have no indication of when my refund will be processed. This is unprofessional, unacceptable and incorrect treatment as a potential client - i am very grateful that i have cancelled in time - as i am NOT interested in being a member of MY TRAVELUTION - i believe people that would like to cancel that is already in the system, paying the monthly fee of R500, cannot get out of the system, it becomes a losing battle in many instances. I was planning to pass on all my referrals, about 50 names to my ex-wife that seems to be in the system already, but i cannot do this any longer as i will not expose my network to this company and will never give there details to MY TRAVELUTION as referrals. I believe their business model is incorrect, that there motive is purely money driven which is a major concern, as this is the reason why so many people are being ******* into joining at a very emotional level, and then being disadvantaged even against the contract agreement that is done by MY TRAVELUTION, but not honoured in many ways. This is now a matter of principle - and i will make sure that they do refund the money back to my credit card - as i adhered to the contractual terms, and also because to many people are being disadvantaged in the same manner by this company - stay away, you don’t need them at all to travel - there is enough good self-service online travel options to utilize effectively and its totally free of charge as well. The fact that MY Travelution tells you that you will make money on the system by referring other people to join, it’s not that simple. I will keep this case updated as i am also planning to meet with the NCC soon. And then, if necessary also the ombudsman in the industry, and will carry on until the matter has been resolved and many people are well informed. Regards. Eugene