BAD BAD CUSTOMER SERVICE

Nature of your complaint: The Nexus Group invited me to attend a marketing and advertising presentation on 24 May 2021. Vuyo was the presenter. Everything sounded so great, I pay now R25000 to sign up, but will get the full R25000 back by end June 2021 PLUS an extra R8000 that I can use to pay the monthly instalment of R376 back, once-off. All I need to do is to send them 10 names by end of the day. I asked him not once but 3 times! How is it possible? How do they make their money, and he said because they know that at least 3 or 4 people will sign up. Vuyo said that after I become a member and my referrals join The Nexus Group, I will receive extra “commission” for every successful referral. (NOT that I am depended on them to sign up to get my money back!) It I therefore decided to sign up and paid a deposit of R25000 as I also get to use the MyTravelution to get me cheaper holiday bookings. I signed a contract without my knowledge as I was told that I am signing a debit order form for the administration fee, which was cited to be a once off payment, The contract was not discussed with me and I did not receive it via e-mail. That is why I didn’t respond until now, as I was waiting for Nexus to pay the money into my account end of June. The "contract" was emailed to me today(5Jul) as I phoned their offices to enquire why the money is not paid into my account. There are clauses in the contract which contradicted the information presented to me during the presentation. e.g. The money will be paid back by end June and the debit order was not once off, instead its a monthly amount of R376. I want to cancel the contract and requested a refund as I did not sign this contract!. I feel that The Nexux Group (MyTravelution) took my money (R25000) as I have no proof of what was discussed during the presentation BUT it was NOT the contract they send me!