105 Days & Counting No Refund As Yet

Please be very careful when considering taking up a holiday plan / package with this company .I was contacted daily to attend one of the presentation in Centurion ,from last year sometime , eventually I decided to go and hear them out 11/01/2022 , I was told it would be most 45minutes long , to my surprise we where there for about 2.5 hours and in that time was misinformed in so many ways . After not knowing what we getting ourselves into we took up the package , Only to finally get set up the next day and see that what was explained to us was not at all what was on the system . I then said to my wife let take a closer look at the T&C and see for a cancelation clause,18.1 there was a cooling off period of 5days. We then decided to cancel that package the next day 12/01/2022, in writing .We then followed up so many times only to be told that there is a queuing process in place and have a back log of 8 months ,( So it seems that they are taking whatever monies from all the below reviewers an paying the early people ,It know 105 days and counting with still no light at the end of the tunnel. When asked to speak to some higher then Erica Bezuidenhout ( Senior MLO Officer )there is no one ,The only reply I get from her every time I query is " Thank you for following up with us ,currently you are 000(number) in the refund Queue." In close to one month I moved from 210 to 209 One Month in the Queue .

After I submit this I will get this response Dear Amith

We regret your frustration and confirm that you will be refunded. During these Covid19 times the travel industry have been hit the hardest and things have slowed down. We assure you that this is not our usual service. One of our consultants will be in contact with you shortly.

Kind Regards The Member Service Team

they don't seem to realize that they took our money ,that dose not have anything to do with Covid ...and the pass two years .

Thank you .