Worst Service
<p>Have been trying to get my billing and service sorted out for almost three weeks... the email requests go un-answered, they keep on phoning (my guess is that they want nothing in writing).</p> <p> </p> <p>I really regret switiching to MyTelNet... Avoid them at all costs, just like they avoid their clients.</p>
Edit: Probably 3 weeks on now and billing has been sorted out (mostly) but the service remains the worst i have ever had... my 20mbps line is currently down and reached a high of 1.3mbps between 30 odd people today... still ongoing issues with my telephone systems not working (which i have little to no response on) mail systems not moved over (signed the transfer docs from ictGlobe to mytelnet in march)
and as i said the internet speed is litterally the wors i have ever seen for a fibre line... ****tle to no response when complaining about this aswell)
will be going to social media soon to see if i get a response from there... also considering making the drive down to durban to sort this out...
Edit: Probably 3 weeks on now and billing has been sorted out (mostly) but the service remains the worst i have ever had... my 20mbps line is currently down and reached a high of 1.3mbps between 30 odd people today... still ongoing issues with my telephone systems not working (which i have little to no response on) mail systems not moved over (signed the transfer docs from ictGlobe to mytelnet in march)
and as i said the internet speed is litterally the wors i have ever seen for a fibre line... ****tle to no response when complaining about this aswell)
will be going to social media soon to see if i get a response from there... also considering making the drive down to durban to sort this out...
Good Day Casper,
We are pleased to have resolved your billing concerns.
MyTelnet has been working with you to meet a resolution regarding your issue with the Internet and as arranged with you, we will see you tomorrow morning.
The Care team will remain in constant communication with you until all queries are resolved.
Thank you
Good Day Casper,
We are pleased to have resolved your billing concerns.
MyTelnet has been working with you to meet a resolution regarding your issue with the Internet and as arranged with you, we will see you tomorrow morning.
The Care team will remain in constant communication with you until all queries are resolved.
Thank you
Edit: Another 3 weeks have passed... glad to report that all things that needed to be done in May are done... however the manager that came to see me promised me information that wouldve been mailed but that never happened. Service remains dismal... the only light at the end of the tunnel being Cal Harding.
Edit: Another 3 weeks have passed... glad to report that all things that needed to be done in May are done... however the manager that came to see me promised me information that wouldve been mailed but that never happened. Service remains dismal... the only light at the end of the tunnel being Cal Harding.