ME
Mr E
1 reviews | Active since Jul 2022
20 Jul 2022, 05:14
Unauthorized credit card debits
I am very disappointed in Mytelnet . Queries escalated to their customer support for weeks no response whatsoever due to unauthorized credit card debits. I have debited 11 unauthorized transactions on my credit card which i demanded an explanation to this with immediate effect. \ Customer ID: ELI0036
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Mytelnet's replyOfficial
20 Jul 2022, 08:03Good Morning Mr E,
I hope you are well,
Please note that we will investigate the above query and ensure proper action is take,
We as a company cannot action a debit without authorisation from our clients, this a fundamental proctol in terms of our client experience, however I will personally investigate and revert accordingly,
Thank you
I hope you are well,
Please note that we will investigate the above query and ensure proper action is take,
We as a company cannot action a debit without authorisation from our clients, this a fundamental proctol in terms of our client experience, however I will personally investigate and revert accordingly,
Thank you
Mytelnet's reply20 Jul 2022, 08:03
Official
Good Morning Mr E,
I hope you are well,
Please note that we will investigate the above query and ensure proper action is take,
We as a company cannot action a debit without authorisation from our clients, this a fundamental proctol in terms of our client experience, however I will personally investigate and revert accordingly,
Thank you
I hope you are well,
Please note that we will investigate the above query and ensure proper action is take,
We as a company cannot action a debit without authorisation from our clients, this a fundamental proctol in terms of our client experience, however I will personally investigate and revert accordingly,
Thank you