1 reviews | Active since Feb 2021
THE WORST SERVICE PROVIDER!
Mytelnet is the worst service provider I have come across. I cancelled the office's contract with them because countless times the office asked for technical support to no avail for months on end. My boss would have to climb on the building to re-establish connection not once did they come even before I was hired. I got here and cancelled the contract with them and they have been billing the company since even after they accepted our cancellation form.
I feel cheated by this and very unhappy about how they handle things, how can they debit from an inactive client that cancelled. This is the response I got from them
"Hi Reggiemonna,
I hope you are well,
Please note that we have reviewed your claims,
We are sincerely apologetic that you have been disappointed with the service, this is certainly not what we strive towards,
We value our clients and work to deliver the best we can, having said that the issues you are experiencing are related to your Microwave link, a service we unfortunately do not have full control over as this service is supp**** to us by a third party,
I have further done research to the tickets that were logged relating to the Microwave link, and could have two links relating to internet being down,
***52
If you do have more emails are accounts, of logging in this matter please kindly let me know and I will investigate why I cannot find it on my system,
The Microwave link services are best effort and heavily reliant on signal, something we have no control over, having said that as your service provider we do want to give you a service that we are proud of and that will support your business goals, I am in the process of looking at alternative services that can render the uptime you require, such as fibre which comes with an Service Level Agreement,
I further instructed my team to investigate options of moving the Microwave link to another client, so we can also explore the options should we go ahead with Fibre,
I will supply you the Fibre options in due time, also working with the best possible pricing for you
In the mean time, billing we will continue as usual until we are able to finalize the above two options,
Thank you for your Loyalty and business thus far, we wont let you down,
Salisha Govender Customer Success Manager "
They are adamant about continuing to debit even after I tell them that I am unhappy with their service. Please help me make sure that they pay back our money and to also be out of our lives for good.
I hope you are well,
Thank you for your review and feedback,
I think it very important for us to reiterate the value we hold for you as a client as well as our deepest regret that you feel unheard,
Your cancellation request was thoroughly investigated and unfortunately we only had two ticktets accounted for your internet being down which was the main reason for your cancellation, both accounts where not a result of us failing to support you as a client, hence the request to share all the tickets logged on your end so we can dig deeper,
With that being said our number one priority is you as a client, however also being truthful in saying we have not **********ly debited you, all debit orders were successful with your authorization,
The last correspondence to you after your voiced your concerns was that we will take this matter up to management, with us voicing your issues and then feeding back to you on our outcome, respectively the email you supp**** above is not the last correspondence,
We value the voice of our client and appreciate brutal honesty as this allows us to only grow and improve, so again we sincerely thank you for the feedback,
We will continue to deal with the matter internally and keep you updated on the way forward,
Thank you
I hope you are well,
Thank you for your review and feedback,
I think it very important for us to reiterate the value we hold for you as a client as well as our deepest regret that you feel unheard,
Your cancellation request was thoroughly investigated and unfortunately we only had two ticktets accounted for your internet being down which was the main reason for your cancellation, both accounts where not a result of us failing to support you as a client, hence the request to share all the tickets logged on your end so we can dig deeper,
With that being said our number one priority is you as a client, however also being truthful in saying we have not **********ly debited you, all debit orders were successful with your authorization,
The last correspondence to you after your voiced your concerns was that we will take this matter up to management, with us voicing your issues and then feeding back to you on our outcome, respectively the email you supp**** above is not the last correspondence,
We value the voice of our client and appreciate brutal honesty as this allows us to only grow and improve, so again we sincerely thank you for the feedback,
We will continue to deal with the matter internally and keep you updated on the way forward,
Thank you
The last communication I got was you guy's telling me that you won't stop debiting us and that the tickets were "resolved" which they weren't which is why I am saying you have been taking the company's money without authorization. I mean if I cancel with your company why are there still debits with regards to an account I cancelled ages ago?
It is no fair that the company is paying for a service that was long terminated.
The last communication I got was you guy's telling me that you won't stop debiting us and that the tickets were "resolved" which they weren't which is why I am saying you have been taking the company's money without authorization. I mean if I cancel with your company why are there still debits with regards to an account I cancelled ages ago?
It is no fair that the company is paying for a service that was long terminated.