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KL
Kirsten L

1 reviews | Active since Aug 2022

16 Aug 2022, 12:39

Shocking service - none existent manger

Shocking service. I have been trying to get my telephone lines fixed for 6 days. The senior technician, Rudi, and manager, Matthew, never get back to you. My lines are still not working properly and the junior technician just says "we are working on it". We are a long standing client - surely a manager should get back to your upset client??? You have negatively affected my business with your poor service. I am disgusted you treat your clients like this.

0
Replies (3)
Mytelnet
Mytelnet's reply16 Aug 2022, 15:34
Official
Hi Kirsten, 

I trust you are keeping well.
Firstly, I sincerely apologize for the poor service received thus far regarding your lines. We do have our senior engineer's and infrastructure team working to resolve the issues. I will contact shortly to further assist. 

Thank you.

Regards,
Crystal 

Best regards,

KL
Kirsten L's update16 Aug 2022, 15:38
Reviewer Update
Lines are still not resolved after 6 days of back and forth! Lack of urgency and communication from your team has lead to shear frustration on my side and for my customers. This should have been escalated before it got to this point.
Mytelnet
Mytelnet's reply31 Jan 2023, 10:47
Official
Good Morning Kirsten, 

We hope you are doing well, 

We will be doing a follow up to your complaint we thank you for your honest feedback last year and we hope to continuously drive improvement to you over the new year 

Thank you

Salisha Govender

Best regards,