PC
Paul C
1 reviews | Active since Nov 2019
08 Jul 2022, 20:18
Poor Service
I have been requesting a simple statement from them for the past week and still get radio silence. Their support line also goes unanswered. It’s a grave pity as I used to do some work for them and clearly their standards have dropped some what.
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Replies (1)
Mytelnet's replyOfficial
11 Jul 2022, 10:03Good Day Paul,
Such a pleasure engaging with you
Please note I have engaged my team and will ensure this query through,
We do apologize for the communication barrier within the team however this has been taken up and corrective action taken,
As a person who worked with us, I am sure you can understand the seriousness of customer service and how important it is for us to continuously improve therefore we truly appreciate your honesty and feedback,
We will keep you updated with your queries,
Thank you
Such a pleasure engaging with you
Please note I have engaged my team and will ensure this query through,
We do apologize for the communication barrier within the team however this has been taken up and corrective action taken,
As a person who worked with us, I am sure you can understand the seriousness of customer service and how important it is for us to continuously improve therefore we truly appreciate your honesty and feedback,
We will keep you updated with your queries,
Thank you
Mytelnet's reply11 Jul 2022, 10:03
Official
Good Day Paul,
Such a pleasure engaging with you
Please note I have engaged my team and will ensure this query through,
We do apologize for the communication barrier within the team however this has been taken up and corrective action taken,
As a person who worked with us, I am sure you can understand the seriousness of customer service and how important it is for us to continuously improve therefore we truly appreciate your honesty and feedback,
We will keep you updated with your queries,
Thank you
Such a pleasure engaging with you
Please note I have engaged my team and will ensure this query through,
We do apologize for the communication barrier within the team however this has been taken up and corrective action taken,
As a person who worked with us, I am sure you can understand the seriousness of customer service and how important it is for us to continuously improve therefore we truly appreciate your honesty and feedback,
We will keep you updated with your queries,
Thank you