1 reviews | Active since Aug 2017
NESS Experience of MyTelnet as a Telephone Provider
We have a contract with MyTelnet since 2014, around 2016 when I took over telephone management I was introduced to Salisha Govender. She has been a good help to us until last year when she went to maternity leave and handed us over to Crsytal Moodley. Crystal has been a good help up to this far in many ways. On the technical side Wisdom is quite quick in assisting us including Gert the guy who does infrastructure, I have noticed a new guy by the name of Lindani who is also quite sharp. On the finance for many years I worked with Shane who was good in handling issues for us well and Arushka has seamlessly takenover from him and we hardly have challenges with finance in particular. It doesnt mean all is well, we have had a bad onboarding experience in particular when we upgraded the system and adding new branches, this is where finance through Shane and Customer Services through Salisha and Crystal really came in for us. That was a seriously frustrating experience though until their intervention.
I hope you are well,
Wow, where do we begin, our relationship has had its challenges, we at Mytelnet take full responsibility when our service is not on the level we strive for,
But having you as a client allowed us the opportunity to grow and improve, we know there may be issues along the way, we in a service industry after all, however how we take the information and improve our business is the defining factor, and I am sure the reason why you have stayed with us over the years,
We are committed to always giving the best and we not, understanding our gaps and ensuring future failure is avoided,
At the end of this, we just want to thank you! Thank you for your loyalty your PATIENCE and your guidance, without customers like yourself we will never be where we are today,
Thank you Lungile!
Have an awesome Friday!
Kind Regards
Customer Care Team
I hope you are well,
Wow, where do we begin, our relationship has had its challenges, we at Mytelnet take full responsibility when our service is not on the level we strive for,
But having you as a client allowed us the opportunity to grow and improve, we know there may be issues along the way, we in a service industry after all, however how we take the information and improve our business is the defining factor, and I am sure the reason why you have stayed with us over the years,
We are committed to always giving the best and we not, understanding our gaps and ensuring future failure is avoided,
At the end of this, we just want to thank you! Thank you for your loyalty your PATIENCE and your guidance, without customers like yourself we will never be where we are today,
Thank you Lungile!
Have an awesome Friday!
Kind Regards
Customer Care Team