MYTENET WHEELS HAVE COME OFF AGAIN

HERE WE GO AGAIN!!!!!

Some of our customers today complaining that when calling our landine, their calls are arriving at a company named, Neville labels. We called Mytelnet, and when they eventually answer their phone, they inform us that they are aware of the problem.

Question: Why didn't MyTelnet inform us as their customer of this problem? Also, we have been wondering for about 4 hours why we have had no calls today what is the lost sales opportunities to us?