DL
DawonZA L
1 reviews | Active since Mar 2022
26 Aug 2024, 11:53
MYTELNET... WE WILL GET BACK TO YOU WHEN IT SUITS US... NOT YOU
At 13h29 on Friday 23/8/24, we reported a faulty telephone instrument, used by our Sales manager ext 201.
The issue was reported and acknowledged by Gideon at 13h41 on 23/8/24…, and we imagined there would be swift action to get the matter sorted. It is now 11h36 on Monday 26/8/24... and still no reasonably expected feedback on a solution for the incident.
Here we go again... complacency has set-in at MyTelnet.
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Replies (2)DL
DawonZA L's updateReviewer Update
26 Aug 2024, 12:42now all the stalling tactics games are underway...
DL
DawonZA L's update26 Aug 2024, 12:42
Reviewer Update
now all the stalling tactics games are underway...
Mytelnet's replyOfficial
26 Aug 2024, 16:28Good Afternoon Ashley
I hope you are well,
Thank you for your honest feedback and holding us accountable to improve and do better.
We have investigated your feedback and can confirm we were waiting feedback from our third party supplier on warranty feedback on the damaged handset. Having said I understand our team should have been updating more frequently and this will reviewed for further improvement with the team,
Thank you for your time and feedback
Kind Regards
Salisha Govender
I hope you are well,
Thank you for your honest feedback and holding us accountable to improve and do better.
We have investigated your feedback and can confirm we were waiting feedback from our third party supplier on warranty feedback on the damaged handset. Having said I understand our team should have been updating more frequently and this will reviewed for further improvement with the team,
Thank you for your time and feedback
Kind Regards
Salisha Govender
Mytelnet's reply26 Aug 2024, 16:28
Official
Good Afternoon Ashley
I hope you are well,
Thank you for your honest feedback and holding us accountable to improve and do better.
We have investigated your feedback and can confirm we were waiting feedback from our third party supplier on warranty feedback on the damaged handset. Having said I understand our team should have been updating more frequently and this will reviewed for further improvement with the team,
Thank you for your time and feedback
Kind Regards
Salisha Govender
I hope you are well,
Thank you for your honest feedback and holding us accountable to improve and do better.
We have investigated your feedback and can confirm we were waiting feedback from our third party supplier on warranty feedback on the damaged handset. Having said I understand our team should have been updating more frequently and this will reviewed for further improvement with the team,
Thank you for your time and feedback
Kind Regards
Salisha Govender