MYTELNET RENDERS OUR BUSINESS CONTACT-LESS

Item: Mytelnet
Rating: 1
Author: DAWON Z

Our PABX voice lines "dropped" around 07h56 on 020221, the second busiest day of the month.

We rebooted the voiceserver but no change, and then tried contacting MyTelnet via mobile phone (all their numbers) and also our dedicated MyTelnet contact resource.

Nothing changed for the next 4 hours and we tried contacting them again via all media - they seemed to intentionally avoid contact with us during all of this time..

In the backdrop of all this *******, we actually have a voice (and data) DR fai*****...but guess what, the fai***** failed!

Helpful (0)

Replies (1)

Mytelnet's replyOfficial

10 Feb 2021, 08:36

Good Day Ashley,

I trust you are well,

Thank you for your feedback once again, it is appreciated,

We have logged a case with our senior technical team for further investigation regarding the fail over not kicking in,

Your Account Manager will be in contact with you once the root cause analysis is formulated and a remediation plan is established from the findings,

Thank you

Customer Success

Mytelnet's reply10 Feb 2021, 08:36

Official