TR
Tyrone R
1 reviews | Active since Oct 2019
10 Nov 2021, 15:08
MYTELNET NIGHTMARE
After signing a12 month contract with mytelnet 3 years ago.....we closed the bussines due to looting.....to try and cancel our contract with them and to get them to stop debiting our account is a nightmare.....when the 12 month contract expires they have a clause that renews it with ANOTHER 12 MONTHS....every other company goes on a month to month basis........dealing with company was a absolute nightmare.....
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Mytelnet's replyOfficial
12 Nov 2021, 09:37 Dear Mr Roberts,
Thank you very much for your feedback and for being one of our valued voice customers since October 2018, when you signed a 24 month contract for one of our voice solutions.
Although we understand that many businesses were affected by the looting and the current national state of disaster, we have been prudent in engaging you since as early as May 2021 to assist your business with an improved and more efficient solution. We also provided you with a data solution in January 2019 and you signed a 12 month contract with which you have been happy with, for almost 3 years.
Your signed Terms and Conditions expressly provide for the renewal of your initial term and we also provide a month-to-month option at expiry of each of the terms, should this be in line with your own growth or business plan. We have been discussing cancellation with you since 25 October 2021 when you made your request and are happy to address your cancellation in accordance with our obligations as a licensee and member of ISPA (Internet Service Provider's Association of South Africa).
Kindly contact our customer care department who will find a solution that suits your needs.
Thank you.
Thank you very much for your feedback and for being one of our valued voice customers since October 2018, when you signed a 24 month contract for one of our voice solutions.
Although we understand that many businesses were affected by the looting and the current national state of disaster, we have been prudent in engaging you since as early as May 2021 to assist your business with an improved and more efficient solution. We also provided you with a data solution in January 2019 and you signed a 12 month contract with which you have been happy with, for almost 3 years.
Your signed Terms and Conditions expressly provide for the renewal of your initial term and we also provide a month-to-month option at expiry of each of the terms, should this be in line with your own growth or business plan. We have been discussing cancellation with you since 25 October 2021 when you made your request and are happy to address your cancellation in accordance with our obligations as a licensee and member of ISPA (Internet Service Provider's Association of South Africa).
Kindly contact our customer care department who will find a solution that suits your needs.
Thank you.
Best regards,
Mytelnet's reply12 Nov 2021, 09:37
Official
Dear Mr Roberts,
Thank you very much for your feedback and for being one of our valued voice customers since October 2018, when you signed a 24 month contract for one of our voice solutions.
Although we understand that many businesses were affected by the looting and the current national state of disaster, we have been prudent in engaging you since as early as May 2021 to assist your business with an improved and more efficient solution. We also provided you with a data solution in January 2019 and you signed a 12 month contract with which you have been happy with, for almost 3 years.
Your signed Terms and Conditions expressly provide for the renewal of your initial term and we also provide a month-to-month option at expiry of each of the terms, should this be in line with your own growth or business plan. We have been discussing cancellation with you since 25 October 2021 when you made your request and are happy to address your cancellation in accordance with our obligations as a licensee and member of ISPA (Internet Service Provider's Association of South Africa).
Kindly contact our customer care department who will find a solution that suits your needs.
Thank you.
Thank you very much for your feedback and for being one of our valued voice customers since October 2018, when you signed a 24 month contract for one of our voice solutions.
Although we understand that many businesses were affected by the looting and the current national state of disaster, we have been prudent in engaging you since as early as May 2021 to assist your business with an improved and more efficient solution. We also provided you with a data solution in January 2019 and you signed a 12 month contract with which you have been happy with, for almost 3 years.
Your signed Terms and Conditions expressly provide for the renewal of your initial term and we also provide a month-to-month option at expiry of each of the terms, should this be in line with your own growth or business plan. We have been discussing cancellation with you since 25 October 2021 when you made your request and are happy to address your cancellation in accordance with our obligations as a licensee and member of ISPA (Internet Service Provider's Association of South Africa).
Kindly contact our customer care department who will find a solution that suits your needs.
Thank you.
Best regards,