TP
Thabo P
1 reviews | Active since Jan 2021
19 Jan 2021, 14:15
Mytelnet is bad for your business
My company has been with Mytelnet for 2 months now. In that time the it took them 2 weeks to fix fault after the fault was logged and after several calls. Currently we have been without working phones for 2 days. I would not recommend this company to anyone
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Mytelnet's replyOfficial
19 Jan 2021, 16:23Good Afternoon Thabo,
Thank you for your valuable feedback,
As discussed with my Customer Success Manager, this matter will addressed with the utmost priority,
We will keep you updated on the remediation plan as well ass address all concerns you have listed,
We value you and sincerely regret the experience you have incurred, we strive towards customer excellence and this experience will certainly be addressed with the utmost priority,
Thank you so much for your time,
Looking forward to having this matter resolved,
Thank you for your valuable feedback,
As discussed with my Customer Success Manager, this matter will addressed with the utmost priority,
We will keep you updated on the remediation plan as well ass address all concerns you have listed,
We value you and sincerely regret the experience you have incurred, we strive towards customer excellence and this experience will certainly be addressed with the utmost priority,
Thank you so much for your time,
Looking forward to having this matter resolved,
Mytelnet's reply19 Jan 2021, 16:23
Official
Good Afternoon Thabo,
Thank you for your valuable feedback,
As discussed with my Customer Success Manager, this matter will addressed with the utmost priority,
We will keep you updated on the remediation plan as well ass address all concerns you have listed,
We value you and sincerely regret the experience you have incurred, we strive towards customer excellence and this experience will certainly be addressed with the utmost priority,
Thank you so much for your time,
Looking forward to having this matter resolved,
Thank you for your valuable feedback,
As discussed with my Customer Success Manager, this matter will addressed with the utmost priority,
We will keep you updated on the remediation plan as well ass address all concerns you have listed,
We value you and sincerely regret the experience you have incurred, we strive towards customer excellence and this experience will certainly be addressed with the utmost priority,
Thank you so much for your time,
Looking forward to having this matter resolved,