JA
John Alfândega
1 reviews | Active since Apr 2021
12 Apr 2021, 17:33
Mytelnet doesn't want my money
I have been trying to update my payment details on Mytelnet app for the past two months and I have been failing to do so. I have contacted the support several times to no avail. What surprises me is that I am trying to update the card details so that I continue to continue to use their service. Anyway I am moving form them as they don't want my money. Welcome Switchtel.
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Mytelnet's replyOfficial
13 Apr 2021, 10:58Good Morning John,
I hope you are well,
Thank you for your feedback,
Unfortunately, I am unable to pick up any tickets being logged by you on our system, I have tried searching your name, email address and number, do you perhaps have ticket numbers you can provide me to help you out,
I have however opened a ticket for you now and will ensure you get the urgent assistance you need and deserve, going forward please email *** should you not be getting the assistance required from any other department within our organization, we will escalate all queries on your behalf,
Thank you
I hope you are well,
Thank you for your feedback,
Unfortunately, I am unable to pick up any tickets being logged by you on our system, I have tried searching your name, email address and number, do you perhaps have ticket numbers you can provide me to help you out,
I have however opened a ticket for you now and will ensure you get the urgent assistance you need and deserve, going forward please email *** should you not be getting the assistance required from any other department within our organization, we will escalate all queries on your behalf,
Thank you
Mytelnet's reply13 Apr 2021, 10:58
Official
Good Morning John,
I hope you are well,
Thank you for your feedback,
Unfortunately, I am unable to pick up any tickets being logged by you on our system, I have tried searching your name, email address and number, do you perhaps have ticket numbers you can provide me to help you out,
I have however opened a ticket for you now and will ensure you get the urgent assistance you need and deserve, going forward please email *** should you not be getting the assistance required from any other department within our organization, we will escalate all queries on your behalf,
Thank you
I hope you are well,
Thank you for your feedback,
Unfortunately, I am unable to pick up any tickets being logged by you on our system, I have tried searching your name, email address and number, do you perhaps have ticket numbers you can provide me to help you out,
I have however opened a ticket for you now and will ensure you get the urgent assistance you need and deserve, going forward please email *** should you not be getting the assistance required from any other department within our organization, we will escalate all queries on your behalf,
Thank you