DZ
DAWON Z
1 reviews | Active since Feb 2019
01 Jun 2020, 15:09
Mediocre MyTelnet
The circus has hit town once again. Our Fibre service truncated on Friday night, immediately raised an incident ticket and on arrival at the office today, the service was still down. Downtime translates into lost revenue. Called them a number of times today, even asked to speak to their CEO, Winston Stolz...who didn't care to appease our frustration and anger
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Mytelnet's replyOfficial
01 Jul 2020, 16:55Good Day Ashley,
We hope you are keeping well and safe,
Thank you raising your concerns with us,
At Mytelnet we appreciate every bit of feedback we receive from our clients, as we consider our customer interaction a valuable tool in order for to drive continuous improvement, something we are very passionate about,
The ticket in question unfortunately was not logged with the Support team who is in fact our 24/7 operational team, this explaining the delay in feedback, we do apologize for the convenience and will ensure your Account Manager enables you with our communication guideline,
Our team will continue to stay in touch ensuring any further queries are finalized to your satisfaction,
I would like to end by saying, your business and as well as the relationship we have built over this years is sincerely valued here at Mytelnet, and we hope that we continue to build on our relationship,
Thank you for your time,
Customer Success Team
We hope you are keeping well and safe,
Thank you raising your concerns with us,
At Mytelnet we appreciate every bit of feedback we receive from our clients, as we consider our customer interaction a valuable tool in order for to drive continuous improvement, something we are very passionate about,
The ticket in question unfortunately was not logged with the Support team who is in fact our 24/7 operational team, this explaining the delay in feedback, we do apologize for the convenience and will ensure your Account Manager enables you with our communication guideline,
Our team will continue to stay in touch ensuring any further queries are finalized to your satisfaction,
I would like to end by saying, your business and as well as the relationship we have built over this years is sincerely valued here at Mytelnet, and we hope that we continue to build on our relationship,
Thank you for your time,
Customer Success Team
Best regards,
Mytelnet's reply01 Jul 2020, 16:55
Official
Good Day Ashley,
We hope you are keeping well and safe,
Thank you raising your concerns with us,
At Mytelnet we appreciate every bit of feedback we receive from our clients, as we consider our customer interaction a valuable tool in order for to drive continuous improvement, something we are very passionate about,
The ticket in question unfortunately was not logged with the Support team who is in fact our 24/7 operational team, this explaining the delay in feedback, we do apologize for the convenience and will ensure your Account Manager enables you with our communication guideline,
Our team will continue to stay in touch ensuring any further queries are finalized to your satisfaction,
I would like to end by saying, your business and as well as the relationship we have built over this years is sincerely valued here at Mytelnet, and we hope that we continue to build on our relationship,
Thank you for your time,
Customer Success Team
We hope you are keeping well and safe,
Thank you raising your concerns with us,
At Mytelnet we appreciate every bit of feedback we receive from our clients, as we consider our customer interaction a valuable tool in order for to drive continuous improvement, something we are very passionate about,
The ticket in question unfortunately was not logged with the Support team who is in fact our 24/7 operational team, this explaining the delay in feedback, we do apologize for the convenience and will ensure your Account Manager enables you with our communication guideline,
Our team will continue to stay in touch ensuring any further queries are finalized to your satisfaction,
I would like to end by saying, your business and as well as the relationship we have built over this years is sincerely valued here at Mytelnet, and we hope that we continue to build on our relationship,
Thank you for your time,
Customer Success Team
Best regards,