Hope almost lost with telephone lines.... then Mytelnet does AMAZING job for a solution.

During the weeks before the nation-wide lockdown in March 2020, our telephone lines were giving us problems, then, with the lock-down starting, our company though we'd leave the issue until we returned to work. When returning to work on 01 May 2020, our telephone lines were atrocious, we were experiencing various issues that could not be pinpointed to one particular problem. Then..... Crystal happened..... She tried her absolute best on a daily basis to try get our lines up and running again. She even tolerated when, after over a month of issues, we got so frustrated that we ended up shouting at her,(Sorry Crystal) but Crystal kept trying to help us. Eventually, Mytelnet figured out the perfect solution, to which Crystal arranged for the technician, Collin, to come on site to sort out. And Collin did an AMAZING job. He stayed right up until almost 6pm. We were so grateful that the issues were resolved and we could run our business again. We've been with Mytelnet for a few years and there will always be issues with technology and infrastructure etc. but Mytelnet will ALWAYS be there for us and will ALWAYS try their best to provide the best service and customer service. THANK YOU Mytelnet, Crystal and Collin especially. Keep up the GREAT work guys.