AH
Armant H
1 reviews | Active since Jul 2011
20 Apr 2021, 12:04
Holds funds hostage unless you give them location tracking permission
DONT DOWNLOAD! Changed their permissions on the app to force you to allow location tracking, when confronted, denies that they make use of it, "so then why do you need it then?!". They also refused to refund my funds used to purchase airtime, even though they are blocking me from using my funds unless I give permission to track my phone. They aren't the only VoIP service, and I'll be taking my business elsewhere as well as relaying the way they do business to other business friends of mine.
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Mytelnet's replyOfficial
20 Apr 2021, 14:08Good day Armant,
Thank you for your feedback,
I respectfully can confirm our app does not stop working if the location permission's are turned off, the prompt to enable location permission is for us to proactively monitor and measure call quality within our network, we are continuously aiming to improve and enhance our product therefore this analytics and reporting allows us to ensure our clients get the best of us and ultimately the best of our product.
Secondly, your airtime will not held hostage as stipulated, please can you advise on the error you are seeing when trying to dial?, this might seem like a technical issue,, therefore it is important to engage with our support team detailing the issue for them to assist, we are committed to review every error and ensure they are promptly addressed and attended to.
Please let us know when you got in touch with support and what your email address is and we’ll follow up to make sure you have access to your account.
Thank you
Thank you for your feedback,
I respectfully can confirm our app does not stop working if the location permission's are turned off, the prompt to enable location permission is for us to proactively monitor and measure call quality within our network, we are continuously aiming to improve and enhance our product therefore this analytics and reporting allows us to ensure our clients get the best of us and ultimately the best of our product.
Secondly, your airtime will not held hostage as stipulated, please can you advise on the error you are seeing when trying to dial?, this might seem like a technical issue,, therefore it is important to engage with our support team detailing the issue for them to assist, we are committed to review every error and ensure they are promptly addressed and attended to.
Please let us know when you got in touch with support and what your email address is and we’ll follow up to make sure you have access to your account.
Thank you
Mytelnet's reply20 Apr 2021, 14:08
Official
Good day Armant,
Thank you for your feedback,
I respectfully can confirm our app does not stop working if the location permission's are turned off, the prompt to enable location permission is for us to proactively monitor and measure call quality within our network, we are continuously aiming to improve and enhance our product therefore this analytics and reporting allows us to ensure our clients get the best of us and ultimately the best of our product.
Secondly, your airtime will not held hostage as stipulated, please can you advise on the error you are seeing when trying to dial?, this might seem like a technical issue,, therefore it is important to engage with our support team detailing the issue for them to assist, we are committed to review every error and ensure they are promptly addressed and attended to.
Please let us know when you got in touch with support and what your email address is and we’ll follow up to make sure you have access to your account.
Thank you
Thank you for your feedback,
I respectfully can confirm our app does not stop working if the location permission's are turned off, the prompt to enable location permission is for us to proactively monitor and measure call quality within our network, we are continuously aiming to improve and enhance our product therefore this analytics and reporting allows us to ensure our clients get the best of us and ultimately the best of our product.
Secondly, your airtime will not held hostage as stipulated, please can you advise on the error you are seeing when trying to dial?, this might seem like a technical issue,, therefore it is important to engage with our support team detailing the issue for them to assist, we are committed to review every error and ensure they are promptly addressed and attended to.
Please let us know when you got in touch with support and what your email address is and we’ll follow up to make sure you have access to your account.
Thank you