KB
Kerrin B
1 reviews | Active since Jan 2013
17 Sept 2024, 13:33
Dishonest Salesperson
Carmen their sales lady was extremely devious in getting to our technical person. She **** about the nature of her call. We will never work with them.
Helpful (0)
Replies (7)0
Replies (7)KB
Kerrin B's updateReviewer Update
17 Sept 2024, 13:40Well, their customer care department did call me within 5 mins of posting this and assure me that they will speak to Carmen. Thanks for that. I will amend to 2 stars.
KB
Kerrin B's update17 Sept 2024, 13:40
Reviewer Update
Well, their customer care department did call me within 5 mins of posting this and assure me that they will speak to Carmen. Thanks for that. I will amend to 2 stars.
KB
Kerrin B's updateReviewer Update
17 Sept 2024, 13:41It does not seem possible to amend my review.
KB
Kerrin B's update17 Sept 2024, 13:41
Reviewer Update
It does not seem possible to amend my review.
Mytelnet's replyOfficial
17 Sept 2024, 13:42Good Morning Kerrin,
Thank you so much for taking the time to engage with me and provide more context to your experience with us,
I will work with our Sales Director and investigate deeper into the call on ways we can better improve, this kind of feedback is most valuable in reaching our overall goal of being number 1 in the industry. We do understand there may be some glitches along the way however it is the recovery that is most important, so we will certainly make sure to use your feedback to better improve,
Have a wonderful day further,
Thank you
Customer Care Team
Thank you so much for taking the time to engage with me and provide more context to your experience with us,
I will work with our Sales Director and investigate deeper into the call on ways we can better improve, this kind of feedback is most valuable in reaching our overall goal of being number 1 in the industry. We do understand there may be some glitches along the way however it is the recovery that is most important, so we will certainly make sure to use your feedback to better improve,
Have a wonderful day further,
Thank you
Customer Care Team
Mytelnet's reply17 Sept 2024, 13:42
Official
Good Morning Kerrin,
Thank you so much for taking the time to engage with me and provide more context to your experience with us,
I will work with our Sales Director and investigate deeper into the call on ways we can better improve, this kind of feedback is most valuable in reaching our overall goal of being number 1 in the industry. We do understand there may be some glitches along the way however it is the recovery that is most important, so we will certainly make sure to use your feedback to better improve,
Have a wonderful day further,
Thank you
Customer Care Team
Thank you so much for taking the time to engage with me and provide more context to your experience with us,
I will work with our Sales Director and investigate deeper into the call on ways we can better improve, this kind of feedback is most valuable in reaching our overall goal of being number 1 in the industry. We do understand there may be some glitches along the way however it is the recovery that is most important, so we will certainly make sure to use your feedback to better improve,
Have a wonderful day further,
Thank you
Customer Care Team
KB
Kerrin B's updateReviewer Update
17 Sept 2024, 13:51I appreciate your response and your commitment to excellence.
I do understand that cold calling is challenging. However, what she did not realise was that she was speaking to a key decision-maker in my small company and that her dishonesty cost her any business we might have considered. We value honesty and integrity over all else.
If you want to ask some questions to gain market insights, say so. If I ask if you are selling something, say so. Be creative. Ask if we are currently 100% happy with our service provider.
I would have preferred if she said, "I don't have a pre-existing relationship with person X (whom she was trying to reach), I was trying to find out Y". I may have even helped her. I don't particularly appreciate being deceived. And I do not appreciate my staff having their work disrupted by sales calls.
I do understand that cold calling is challenging. However, what she did not realise was that she was speaking to a key decision-maker in my small company and that her dishonesty cost her any business we might have considered. We value honesty and integrity over all else.
If you want to ask some questions to gain market insights, say so. If I ask if you are selling something, say so. Be creative. Ask if we are currently 100% happy with our service provider.
I would have preferred if she said, "I don't have a pre-existing relationship with person X (whom she was trying to reach), I was trying to find out Y". I may have even helped her. I don't particularly appreciate being deceived. And I do not appreciate my staff having their work disrupted by sales calls.
KB
Kerrin B's update17 Sept 2024, 13:51
Reviewer Update
I appreciate your response and your commitment to excellence.
I do understand that cold calling is challenging. However, what she did not realise was that she was speaking to a key decision-maker in my small company and that her dishonesty cost her any business we might have considered. We value honesty and integrity over all else.
If you want to ask some questions to gain market insights, say so. If I ask if you are selling something, say so. Be creative. Ask if we are currently 100% happy with our service provider.
I would have preferred if she said, "I don't have a pre-existing relationship with person X (whom she was trying to reach), I was trying to find out Y". I may have even helped her. I don't particularly appreciate being deceived. And I do not appreciate my staff having their work disrupted by sales calls.
I do understand that cold calling is challenging. However, what she did not realise was that she was speaking to a key decision-maker in my small company and that her dishonesty cost her any business we might have considered. We value honesty and integrity over all else.
If you want to ask some questions to gain market insights, say so. If I ask if you are selling something, say so. Be creative. Ask if we are currently 100% happy with our service provider.
I would have preferred if she said, "I don't have a pre-existing relationship with person X (whom she was trying to reach), I was trying to find out Y". I may have even helped her. I don't particularly appreciate being deceived. And I do not appreciate my staff having their work disrupted by sales calls.
Mytelnet's replyOfficial
17 Sept 2024, 14:07It is customers like you that truly motivate us, your feedback today was been incredible. I have already set up a training and development session with the team, and currently reviewing our strategy. I would like to further collaborate with you, just to hear your thoughts once we are able to put together an improvement plan based on your experience with us. I will certainly not want to disrupt your day however I am of the belief we can only improve and get better with the help of the voice of the people.
Thank you so much for taking the time to review your review, that was certainly no the intention of my call today however it truly means alot for your grace, again it is people like you that inspire us. If you need any help changing your review as I see you say it is not changing, you edit your review, you should see that on the right hand corner of your review.
Looking forward to engaging with you in the future,
Have a great day
Thank you so much for taking the time to review your review, that was certainly no the intention of my call today however it truly means alot for your grace, again it is people like you that inspire us. If you need any help changing your review as I see you say it is not changing, you edit your review, you should see that on the right hand corner of your review.
Looking forward to engaging with you in the future,
Have a great day
Mytelnet's reply17 Sept 2024, 14:07
Official
It is customers like you that truly motivate us, your feedback today was been incredible. I have already set up a training and development session with the team, and currently reviewing our strategy. I would like to further collaborate with you, just to hear your thoughts once we are able to put together an improvement plan based on your experience with us. I will certainly not want to disrupt your day however I am of the belief we can only improve and get better with the help of the voice of the people.
Thank you so much for taking the time to review your review, that was certainly no the intention of my call today however it truly means alot for your grace, again it is people like you that inspire us. If you need any help changing your review as I see you say it is not changing, you edit your review, you should see that on the right hand corner of your review.
Looking forward to engaging with you in the future,
Have a great day
Thank you so much for taking the time to review your review, that was certainly no the intention of my call today however it truly means alot for your grace, again it is people like you that inspire us. If you need any help changing your review as I see you say it is not changing, you edit your review, you should see that on the right hand corner of your review.
Looking forward to engaging with you in the future,
Have a great day
KB
Kerrin B's updateReviewer Update
17 Sept 2024, 14:16If I have some time, and it will make a difference, I will be glad to help. I am in the training industry so facilitating interventions that make teams more effective is something that we love to do. I would be happy to share some ideas with you. Please email me directly.
KB
Kerrin B's update17 Sept 2024, 14:16
Reviewer Update
If I have some time, and it will make a difference, I will be glad to help. I am in the training industry so facilitating interventions that make teams more effective is something that we love to do. I would be happy to share some ideas with you. Please email me directly.
Mytelnet's replyOfficial
17 Sept 2024, 14:19Thank you so much, I will certainly do so :)
Mytelnet's reply17 Sept 2024, 14:19
Official
Thank you so much, I will certainly do so :)