CALL CENTRES CONSIDERING USING MYTELNET READ HERE FIRST - BEWARE!

CALL CENTRES MUST AVOID USING MYTELNET AT ALL COST!

We have been struggling with this laughable company for almost 3 months just to get our PABX system they sold us working correctly. You can expect constant false promises, numerous delays and complete lack of urgency at ALL times. This is worse than going to any Government department in SA. It honestly seems like the business is run by a bunch of grade school children.

The Director Winston Stoltz came to see us in the sales meeting promising us the world late in 2018. It seemed like they know what they are doing and we decided to sign up. The moment we paid the bill we literally completely stopped receiving ANY form of service from them. After weeks of waiting for them eventually to install the system we got in touch with them as nothing has been installed yet and according to the installation tracking we were supposed to be on their system already. During this time we received no communication or updates. They disappeared from the face of the earth. I phoned Winston Stoltz to find out what is happening and he said sorry they dropped the ball and will get everything done ASAP. Keeping in mind it costs us money not running the dialer due to a new contract that relies on it.

It’s now another month later and the phones are still not working properly, we have not yet received any training and the lines are working intermittently. Our employees have no clue how to operate they system as they never provided the training they promised, we don’t know where it’s recording and it does not even import our leads. Our production has taken a major dip as our employees try and figure things out themselves.

As I type this message, the phones are not working at all. Our sales agents are sitting around waiting for them to fix the lines while our business loses money… They let us know Yesterday they can only be at our premises today after 10am. Many hours of solid downtime for our business although we let them know the day before we have issues with the phones...

I can with confidence say I have literally never in my life worked with a company that is less competent in any industry. They are Micky Mouse operation and should be avoided at all cost. If you rely on your telephones to conduct business, find another provider as Mytelnet will cost you more money than what it’s worth. They have zero technical ability to resolve issues.

They started with our installation in January and to date it’s not working as intended, they have also already deducted money incorrectly and without our authorization. They keep sending rookies technicians to our office to try and resolve issues they can’t fix. They obviously do not know how to fix the problems they created and thus try and rather stay away… It really seems like they are trying to figure things out as they go...

BEWARE OF MYTELNET FOR ANY BUSINESS USE! THEY GO OUT OF THEIR WAY TO PROVIDE BAD SERVICE!